DPSA Customer Service Agent Vacancies in Cape Town
New recruitment of DPSA Customer Service Agent Vacancies in Cape Town 2023. Submit Online Applications for Government Department Customer Service Agent Vacancies 2023. Allow the push notification for upcoming DPSA Department Of Government Pensions Administration Agency Vacancies updates.
DPSA Customer Service Agent Government Vacancies in Cape Town Closing Date 2023
Hiring representatives have released Western Cape Government Vacancies at various departments across SA. Customer Service Agent Vacancies in Government DPSA have attracted all the candidates looking for Cape Town Jobs near me. The applications for DPSA Customer Service Agent Vacancies are being accepted online at the official Career Portal. The Apply Link and Closing date for hiring on Customer Service Agent Jobs in DPSA are shared further. Visitors can find more positions like Customer Service Agent Jobs in Cape Town without Experience by exploring Government Vacancies on this Site.
DPSA Customer Service Agent Vacancies 2023 Preview
| Hiring Department:- | DPSA vacancies 2023 |
| Job Type:- | Customer Service Agent vacancies |
| Department Name:- | DPSA Department Of Government Pensions Administration Agency Vacancies |
| Locality:- | Jobs in Cape Town |
| Hiring Category:- | Government Vacancies |
| Region:- | Jobs in Western Cape, Eastern Cape, Northern Cape, Free State, Limpopo, North West, Mpumalanga, KwaZulu Natal, Gauteng |
| Job Application (If Needed):- | Download z83 Form pdf New, Download z83 Editable form PDF |
| Download Latest Circular:- | Download DPSA Circular 12 of 2023 PDF |
| Salary Est:- | R218064 – 705383 p/- Annually |
| Closing Date:- | April 03, 2023 |
Requirements for DPSA Customer Service Agent :-
An appropriate three-year tertiary qualification (at least 360 credits NQF level 6) with 18 months proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions OR A Grade 12 Certificate/Senior Certificate (Matric) with three years proven experience in processing life insurance/employee benefits or client relationship management/client care preferably in Life Insurance or Employee Benefits or Medical Aid environments or similar financial institutions. Knowledge of GEPF products and services will be an advantage. Computer literacy that would include a good working knowledge of Microsoft Office products. Proficiency in English is a requirement and the ability to speak any of the other official languages in the province applying for, would be an added advantage. The applications of individuals currently residing in the Province applying for may receive preference (Cape Town and adjacent areas). A valid driver’s license of at least 12 months (a copy of the license will be requested). Excellent problem-solving skills. Excellent presentation skills. Excellent communications skills, both verbal and written. Ability to communicate with clients. Time management skills. Self-management – being able to work independently. Knowledge of Employee Benefits. Knowledge of client relations management. Geographical knowledge of the Province applying for. Willingness to travel. Take note of the requirements regarding a new Z83 effective 1 January 2021 as per the DPSA regulations as well as all other requirements specified in the footer. Take note of Circular 19 of 2022 regarding the practice note on the Z83 application and completion thereof. The certification of all supporting documents will be expected of the shortlisted candidates only. Interviews may be conducted via a virtual medium which will be discussed with each shortlisted applicant. The applicant should have the necessary data and equipment for this purpose. Correspondence will only be conducted with the short-listed candidates. If you have not been contacted within six (6) months after the closing date of this advertisement, please accept that your application was unsuccessful.
DUTIES : The incumbent will be responsible for a wide variety of tasks which includes but are not limited to the following: Provide quality customer service within CRM: Handle all face-to-face enquiries received effectively. Follow up and finalize enquiries referred to other business units, within the agreed time frames. Respond to emails, web queries, posted queries/courier services, faxes within allocated time frame. Update on all the relevant GPAA systems. Provide Client liaison services within the office: Respond to escalated queries within allocated time frame. Interact with the departments and members regarding outstanding queries. Relationship management on any changes happening in the various sections. Provide / request feedback to various clients and stakeholders. Follow-up with business units and provide feedback to clients until cases are finalized. Effective and efficient administration of documents received. Provide administrative support at outreach initiatives. Provide data inputs in the compilation of the reports: Report any issues/make recommendations with regards to ongoing service improvements and maintain a high level of client care. Compile and submit daily, weekly and monthly production statistics to the supervisor. Check and update consolidated/escalation lists to the supervisor.
How to Apply Online for DPSA Government Vacancies in Cape Town ?
Candidates can submit their applications for Customer Service Agent Jobs at DPSA by following the procedures listed below.
- Check the pdf form given below of the latest circular of DPSA Job Vacancies.
- Choose the best DPSA Job among the various government Jobs available.
- Verify your qualifications with the requirements prescribed in DPSA Vacancies and download the DPSA Job Application form.
- Fill out the form and wait for the response after submitting it to Emai of DPSA Career or upload it to the DPSA official Portal.
To apply for this job please visit www.dpsa.gov.za.