Website DPSA Careers
Apply Online for Government DPSA Vacancies South Africa
|Hiring Department:-||DPSA vacancies 2022|
|Job Type:-||DPSA Contact Centre Agent vacancies|
|Department Name:-||Department of National School Of Government vacancies|
|Locality:-||Jobs in Pretoria|
|Hiring Category:-||Government Vacancies|
|Region:-||Jobs in Western Cape, Eastern Cape, Northern Cape, Free State, Limpopo, North West, Mpumalanga, KwaZulu Natal, Gauteng|
|Salary Est:-||R211 713– R561 372/- Annually|
|Closing Date:-||October 20, 2022|
Requirements DPSA government jobs:-
- REQUIREMENTS : Grade 12 or equivalent (NQF level 4) and three-year national diploma in contact centre management, customer service/frontline service, public management or equivalent qualification. Experience: 1-2 years’ experience in a contact centre environment. Competencies/Skills: Good verbal and written communication skills. Proficient in relevant computer applications. Interpersonal skills. Customer Service experience. Problem solving skills. Problem analysis. Time management skills. Ability to always work efficiently and effectively. Knowledge: Good knowledge of client relations and contact centre environment.
- DUTIES : Attend to requests and nominations for training courses received from government departments and statutory bodies and generate quotations timeously according to the norms and standards. Provide customers with product and service information. Manage logistics such as creating case files for confirmed courses, maintenance of training calendar and manage postponements and cancellations. Maintain continuous engagement with clients ensuring ongoing support and assistance. Follow up customer calls 129 where necessary. Capture and record interaction details for reporting purposes. Investigate client complaints and provide solutions and feedback. Identify and escalate priority issues.
- Download z83 Form pdf New
- Download z83 Editable form PDF
To apply for this job please visit www.dpsa.gov.za.